Make a confidential complaint

Complaints and feedback provide the opportunity for us to improve service delivery or recognise the efforts of staff in the delivery of quality service supports or interventions.

You can provide details of your complaint in the following ways:

Provide your complaint using our hard copy form:

Download the form below and when completed, submit by email to or post to Mai-Wel Complaints Officer, PO Box 835, Maitland NSW 2320.

Provide your feedback using this online form: 

Type of complaint *
Have you tried to resolve this? *
Do you wish to provide your personal details? Your email address is required to submit this form. *
What is your preferred method of communication? Your email address is required to submit this form and will be used to provide a receipt of your online submission.
I accept that my contact details provided will be used by Mai-Wel to respond to my enquiry. Mai-Wel's Privacy Policy is available to view on this website. *