Lucy Crawford has dedicated 30 years to Mai-Wel, rising from support worker to Executive Manager. She focuses on optimising physical and psychological health, promoting active support, positive behavior support, and participant-centered care. Lucy’s deep understanding of disability services, especially the transition to NDIS, helps her navigate ongoing changes and challenges. Her leadership style is tenacious and enabling, empowering others through both incidental and structured learning opportunities. Lucy’s commitment to responsive service delivery aligns with Mai-Wel’s mission to provide pathways to greater independence for people with disabilities.