Our Year In Review

Financial Year: 1 July 2020 – 30 June 2021

This financial year has been filled with transformations. 2021 marked the second year of operating our organisation under the umbrella of COVID-19. Safety, as always, has been the top priority in the provision of our services this year, and we have continued to adjust to the situation as it has shifted over the months. However, this has not stopped Mai-Wel from adapting, upgrading and transforming our services to be bigger and better than ever. We are excited to see what the next financial year will bring and how far Mai-Wel can go in continuing to improve and upgrade the way we support people in our community.

2020 marked Mai-Wel’s 60th year supporting people in the Hunter Region to achieve their goals and dreams. 60 years is no mean feat, and we hope to continue updating and innovating our services to ensure we are here for another 60 years and beyond. There are many people to thank for this remarkable achievement; our outstanding team of staff who put their heart into everything they do here at Mai-Wel, our participants and families for choosing Mai-Wel as their provider of choice, our capable Board of Directors and the Hunter community for their continued support over the past 60 years.

With thanks,

Mai-Wel CEO, Lynne Graham and Mai-Wel Board President, Colin Sales.

Get your copy of our Annual Report and Corporate Profile for 2020/21:

Our Year in Numbers


Participants and job seekers supported across all Mai-Wel support services.


Participants are male.


Participants are aged between 10 and 29 years of age.


Participants engaged in employment supports.


People were employed by Mai-Wel.


Mai-Wel staff are aged between 21 and 40 years of age.

Some of our highlights

Move for Mai-Wel
Mai-Wel introduced it’s first virtual fundraiser ‘Move for Mai-Wel’. Teams and individuals challenged themselves by setting a distance goal to move over the month of August to raise money for Mai-Wel!

Savvy seniors federally funded program
MWLFS teamed up with JobQuest to deliver a new program aiming to help mature job seekers to get tech savvy!

CFMEU donation upgrades music equipment
Thanks to a donation of $5000 from CFMEU Mount Thorley Warkworth Lodge, Work Life Connect in Cessnock was able to purchase some new music equipment for their Supported Studio space.

Therapy Dog, Lulu, visits Lily House residents
Mai-Wel’s Support Coordination liased with the Kickstart Collective to organise a therapy dog. Lulu started visiting the residents at our Lily house.

‘Change’ virtual showcase delivered
Mai-Wel’s Creative Arts presented a Virtual Exhibition ‘Change ’20.’ The virtual exhibit highlighted the resilience of Creative Arts artists who were able to host an exhibit despite the ‘changes’ in the world.

Mai-Wel’s first I.T. project systems go live
In January 2021, Mai-Wel’s new I.T. systems, ELMO, Lumary and Skedulo, went live! These systems herald the start of the wider, integrated I.T. system, which will streamline and innovate service delivery at Mai-Wel.

Reflection Reconciliation Action Plan launched
Mai-Wel launched it’s Reflection Reconciliation Action Plan (RAP) endorsed by Reconciliation Australia. Mai-Wel’s RAP outlines a series of actions that will enable Mai-Wel to play an active role in closing the gap between Aboriginal and Torres Strait Islander people and non-Indigenous Australians.

Great Northern Country raises funds for Mai-Wel
Mai-Wel’s Creative Arts band kicked off the ‘Great Northern Country’ music extravaganza at Hotel Cessnock. Mai-Wel was excited to be the featured charity, with money raised going towards the upgrade and development of resources and facilities at Mai-Wel’s Cessnock site, Work Life Connect.

The Hill’s Sensational Spaces sensory project completed
The Hill celebrated the completion of the Sensational Spaces Sensory Project by inviting media to come view the two sensory rooms and the sensory garden.

Sense of the City program delivered
Mai-Wel Creative Arts collaborated with the City of Newcastle to deliver a 12 week creative arts program culminating in a the Sense of the City exhibition, featuring an immersive audio and visual art installation in Newcastle City Hall.

Thrive Workwear launched to support job seekers
Mai-Wel LabourForce Solutions introduced the Thrive Workwear initiative, to provide Mai-Wel job seekers a fee-free way to hire clothes for their interviews, or to even purchase low cost workwear for those who successfully obtain employment.

The Hill support staff completed accredited chair yoga training
Two staff members at The Hill completed a four day Chair Yoga course with LV Chair Yoga Australia, to introduce a new Health and Wellbeing opportunity for participants.

Reflect Reconciliation Action Plan

Mai-Wel was proud to announce the launch of Mai-Wel’s Reflect Reconciliation Action Plan (RAP) in January 2021, which was endorsed by Reconciliation Australia. Mai-Wel’s RAP lays the foundations for an ongoing commitment to support local Aboriginal and Torres Strait Islander communities, programs, events and the adoption of respectful protocol. The RAP will begin to explore how we can strengthen internal processes and build the cultural competency of our staff. Mai-Wel will review this process in one year and advance to an Innovate Reconciliation Action Plan. We will use 2021 to adequately assess the internal needs of the organisation and to progress our journey. Mai-Wel’s RAP will be championed by our General Manager Participant Services, who will actively monitor the RAP development, implement and track actions and report on progress. To ensure shared ownership of the RAP across all levels of the organisation, the Aboriginal Employees Network and Leadership Team will work together and be responsible for the development, endorsement and launch of the RAP. On Friday, 19 March, Mai-Wel unveiled the artwork, ‘Hands of Moments’ by Alison Buchanan (pictured left), a Junuy Maruwan Gumbaynggir Aboriginal Artist. This print hangs in the Corporate Services reception area with two additional artworks by Ms Buchanan, as a visual reminder of Mai-Wel’s commitment to connect, engage, communicate, respect, recognise and reconcile with local Aboriginal and Torres Strait Islander communities. As part of this commitment, the Aboriginal and Torres Strait Islander flags have also been displayed printed on the front door of all Mai-Wel sites.

Participant Services


Participants supported across Participant Services.


Participants supported at The Hub.


Participants supported at The Hub.


Participants supported at Work Life Connect in Cessnock.

Mai-Wel assists people with disability to live their life to the fullest, whatever that may mean for the individual. Our Participant Services are centred around supporting our participants to increase independence, build skills for life and encourage meaningful participation in the local community.

Office locations providing these services:

Mai-Wel’s ‘A Sense of the City’ 12 week creative program

Mai-Wel Creative Arts, with thanks to City of Newcastle, delivered ‘A Sense of the City’ to explore participant’s creativity and relationship with Newcastle.

Introducing The Hill’s Sensational Spaces!

Thanks to Mai-Wel’s major fundraising events and initiatives in 2019/20 and a $60,000 grant from Newcastle Permanent Charitable Foundation participants at The Hill have access to purpose-built sensory spaces.