Support Coordination

Support Coordinators play a very important role is assisting NDIS participants and their informal support networks to build skills in implementing choice and direction and to build resilience and capacity within their community.

Support Coordinators work with participants to:

  • Explore the disability and mainstream support system
  • Be informed about all available options
  • Identify providers and services that will best meet individual needs/goals
  • Assist participants or family members to coordinate and/or/build on existing services
  • Strengthen informal or mainstream supports
  • Enhance knowledge around and familiarity with NDIS processes
  • Build confidence and capacity to implement and manager their NDIS plan
  • Manage points of crisis should they arise
  • Support participants through the NDIS review process.

Download the Support Coordination brochure

Support Coordination FAQ’s

Support Connection: A time limited support that is focused on strengthening a participant’s ability to connect with and coordinate their support environment. The main aim is to build skills around participating independently within NDIS processes. Actions often involve increasing capacity, maintaining support relationships and resolving service delivery issues.

Coordination of Support: Focuses on providing assistance to participants with more complex service delivery environments with an aim to strengthen a participant’s ability to connect with and coordinate supports, and to maximise skills around independent participation within NDIS processes. Actions often involve resolving service delivery issues or points of crisis, developing capacity and resilience in a participant’s network and coordinating supports across a participant’s support environment.

Specialist Support Coordination: This is a specialised support that is time limited and that is necessitated by specific high level risks in a participant’s situation. The focus is on addressing barriers and reducing complexity in the support environment while assisting with connection to supports and building capacity and resilience.

  • It will be listed in the NDIS plan under the support category “SUPPORT COORDINATION”
  • A total dollar figure will be provided.
  • The support category you are looking for may look similar to the example below.
Support Area: Support Coordination
Budget: $556.10
Details: Support Connection assistance to strengthen you and your family’s ability to coordinate and implement supports and coordinate a range of community, funded and mainstream supports.
Support Area: NDIS will pay my support provider directly for these supports.

The Mai-Wel Support Transition and Referral Team (STaRT) will refer you onto the Support Coordination Service Lead, who will review your goals and desired outcomes and allocate you a Support Coordinator who has the skills and experience to work with you. Once you had been referred to the Support Coordination team you will receive a letter of acknowledgement outlining timeframes and the allocation process.

Contact STaRT today to discuss your individual needs: STaRT@maiwel.com.au.

Mai-Wel Support Coordination services are provided to participants in the following areas of the Hunter Valley:

  • Cessnock
  • Dungog
  • Lake Macquarie
  • Maitland
  • Newcastle
  • Port Stephens
  • Singleton.

We endeavour to provide responsive and targeted support to assist you to achieve your goals and build your capacity to live the life you choose.

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The Mai-Wel Group @TheMaiWelGroup

Back in May, before COVID restrictions made a return to NSW, the Community Access Group at Work Life Connect Cessnock headed out for a day at Greenhills Shopping Centre. The day consisted of playing arcade games at Timezone, shopping and lunch!

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