TTW Service Lead Catherine Knight wins the Cessnock Customer Service Award for Community Services!

Mai-Wel is thrilled to share that our Service Lead for Transition to Work (TTW), Catherine Knight, has won Cessnock’s Customer Service Award in the Community Services category!

It’s a huge achievement for Catherine to be recognised as one of the leading customer service providers in the Cessnock LGA. Catherine is a Service Lead for Mai-Wel LabourForce Solutions Transition to Work (MWLFS TTW) program, which aims to help young job seekers aged 15 to 24 in Maitland, Cessnock and Kurri Kurri to find employment. After a challenging year, this award recognises the dedication Catherine has shown to supporting the disadvantaged youth in the area to find meaningful employment in spite of the challenges brought by the COVID-19 pandemic.

We are very lucky to have Catherine working here at Mai-Wel and we wanted to share a bit more about her story and how she came to work with Mai-Wel.

Having only commenced in her role on 18 March 2020, Catherine the added achievement of receiving this award within less than a year working for Mai-Wel’s TTW!

“I applied for the Transition to Work Service Lead Position as I had heard such wonderful stories about Mai-Wel and the approach to participant servicing. I have a background in Employment Services, and the Transition to Work contract is something I was also passionate about being involved with – that is to assist our local youth succeed and give back to their local communities also.

I have gained a passion for assisting youth in particular throughout my employment services journey. As Service Lead at TTW, supporting youth to reach their full potential by assisting in the pursuit of social, personal, educational development and employment opportunities is a rewarding role that I take great pride in.

In my role, I oversee and support a team of nine Youth Support Mentors across both Cessnock and Maitland. I support the team to be innovative with their approaches to managing a youth caseload, ensure all participants are being engaged with regularly and that we are offering suitable programs and employment opportunities to each individual. I liaise with internal and external stakeholders to ensure our participants are being offered all the opportunities that could be available to them.

As a team we work together to deliver exceptional customer service which allows us to assist otherwise disengaged youth and support them to reach their full potential. Through COVID-19 and the unfortunate amount of youth job losses, I helped the team and managed a caseload. It was incredibly rewarding to be able to assist our participants move forward and achieve their goals, whether short, medium or long term.

I think the highlight of my role as Service Lead for Mai-Wel’s TTW is being able to assist disadvantaged and vulnerable youth within our communities overcome barriers to enter into further education and sustainable employment. It is truly a privilege to be able to help our participants meet all their short and long term goals for employment, whether that be gaining their licence to helping them progress and change their lives for the better.

It was a privilege just to be nominated and then a finalist of Cessnock’s Customer Service Awards. To win was such a lovely surprise!

To me, this award acknowledges the need to assist the youth in our community overcome challenging times, particularly as they have been heavily impacted by the job losses of COVID-19. To receive this award is recognition that we are doing something right to not only engage but to assist the participants.

The awards night was held virtually due to COVID-19. It was a first for the Cessnock Chamber of Commerce and the Community, however the night was fabulous and very well received within the community.”

We want to thank Catherine for everything she does at Mai-Wel for the people we support.

If you are interested in learning more about Mai-Wel’s TTW, visit the Youth Employment page of this site or give our team a call on (02) 4015 8400.